GoMANAGED: Remote Infrastructure Management Services

Remote Infrastructure Management (RIM) services provide end-to-end management and support of IT assets regardless of their location by pro-active monitoring and analysis of events. Today 90 to 95 per cent of all infrastructure issues can be resolved remotely. Go IP’s ITIL-aligned service management process and tools set enables us to deliver remote infrastructure management services for servers/infrastructure that is located at customer premises, helping the customer in reducing the service cost and enhancing service performance.

  • Comprehensive Service
    • System Integration
    • Onsite Support
    • Remote Support
  • Real time online portal for performance tracking
  • Service Dashboards with customized views

Services Overview :

 Go VIGIL : Remote Infrastructure Monitoring Service

  • Monitor IT Infrastructure Elements on a 24x7 basis

  • Network, Firewall, Servers, Databases, Applications

  • Monitor threshold violations, availability, utilization, usage

  • Triaging of events based on priority and resolver group.

  • Notification/escalation based on escalation matrix

  • Regular update/follow up till problem resolution

  • Report Trends, performance and other parameters

 

Go CONTROL : Infrastructure Management Service

  • Onsite, on-call and Remote Support

  • Network, Security, Servers, Databases, Application infrastructure

    • Helpdesk - Call logging, identification, classification, fist level resolution and escalation, and SLA management

    • Network Management - Monitoring, administering and diagnostics of the network and its components Services.

    • Bandwidth Management – Monitoring and managing bandwidth utilization.

    • Email management – Mail-box administration and user management

    • Database Management - Database administration, performance management, tuning & optimization

    • Security Management - Continuous monitoring and reporting pertaining to intrusion detection, manage security services and security events Server Management - Server administration & monitoringul

    • Storage Management - Storage allocation, administration & monitoring

  • ITIL Based Service Support

    • Configuration, Incident, Problem, Change, Service desk and Release Management

  • ITIL Based Service Delivery

    • Service Level, Capacity, Continuity, Availability and Financial Management

  • <>Vendor coordination

     

  • Online custom and on demand reports

Go DESK

  • Remote desktop and On-site desk side support

  • Install, Move, Add, Change

  • IT Asset Management

  • Help Desk Services

  • Patch Management, Antivirus Management and Software updates

  • Vendor configuration

  • Online custom and on demand reports

To find out how Go IP RIM Services can help your business today, please contact us